Policies | travel

Vibe on Peaks ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.vibeonpeaks.com (the "Site").
1. Information We Collect
Personal Information: We collect personal information such as your name, email address, phone number, and payment details when you make a booking or sign up for our services.
Device Information: We automatically collect information about your device, including IP address, browser type, and operating system, when you visit our Site.
Cookies: We use cookies to enhance your experience, track usage, and gather analytics.
2. How We Use Your Information
Booking and Service Fulfillment: To process and manage your bookings and provide the requested services.
Communication: To communicate with you regarding your bookings, inquiries, or updates on our services.
Marketing: With your consent, we may send you promotional offers, newsletters, and information about our services.
3. Sharing Your Information
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services.
Legal Compliance: We may disclose your information to comply with legal obligations or to protect our rights.
4. Data Security
We implement security measures such as encryption and secure servers to protect your personal information from unauthorized access, alteration, or disclosure.
5. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at vibeonpeaksonline@gmail.com
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be reflected at the top.
7. Contact Us
For privacy-related inquiries, please contact us at: Email: vibeonpeaksonline@gmail.com
Phone: +91 7807257966

Welcome to Vibe on Peaks. By accessing or using www.vibeonpeaks.com (the "Site"), you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully.
1. Booking and Payment
Booking Process: Bookings can be made through our Site or by contacting our customer service. A confirmation email will be sent upon successful booking.
Payment: All payments must be made at the time of booking unless otherwise stated. We accept major credit cards and PayPal.
Pricing: Prices are displayed in [Currency] and include all applicable taxes unless stated otherwise.
2. Cancellations and Refunds
100% Refund: Cancel within 72 hours of booking, provided the tour date is at least 1 month away.
75% Refund: Cancel 30 days before the trip starts.
60% Refund: Cancel 20-25 days before the trip starts.
50% Refund: Cancel 15-20 days before the trip starts.
25% Refund: Cancel 7-10 days before the trip starts.
No Refund: Cancel within 7 days of the trip start date.
Refund Processing: Refunds will be deposited within 2-3 working days.
Trip Rescheduling: Clients can reschedule their trip and the amount paid will be considered an advance for the new date. Note: The price may vary based on the new travel dates and season.
3. Changes to Bookings
Changes to bookings are subject to availability and may incur additional fees. Please contact us as soon as possible to request changes.
4. User Responsibilities
Users are responsible for ensuring they meet all travel requirements, including valid passports, visas, and health regulations. Vibe on Peaks is not responsible for any issues arising from non-compliance.
5. Liability
Vibe on Peaks is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability is limited to the amount paid for the booking.
6. Intellectual Property
All content on this Site, including text, graphics, logos, and images, is the property of Vibe on Peaks and is protected by copyright laws. Unauthorized use is prohibited.
7. Dispute Resolution
In the event of a dispute, the parties agree to resolve the matter through mediation. If mediation fails, the dispute will be resolved in the courts of [Jurisdiction].
8. Changes to Terms
Vibe on Peaks may update these Terms at any time. Continued use of the Site constitutes acceptance of the revised Terms.

At Vibe on Peaks, we understand that plans can change. Below is our Cancellation and Refund Policy.
1. Cancellation by Customer
100% Refund: Cancel within 72 hours of booking, provided the tour date is at least 1 month away.
75% Refund: Cancel 30 days before the trip starts.
60% Refund: Cancel 20-25 days before the trip starts.
50% Refund: Cancel 15-20 days before the trip starts.
25% Refund: Cancel 7-10 days before the trip starts.
No Refund: Cancel within 7 days of the trip start date.
Refund Processing: Refunds will be deposited within 2-3 working days.
Trip Rescheduling: Clients can reschedule their trip and the amount paid will be considered an advance for the new date. Note: The price may vary based on the new travel dates and season.
2. Cancellation by Vibe on Peaks
If we cancel your booking due to unforeseen circumstances, you will receive a full refund. We are not responsible for additional costs incurred, such as flights or accommodation booked independently.
3. Refund Process
Refunds will be processed within 2-3 days of the cancellation request. Refunds will be issued to the original payment method.
4. No-Show Policy
No refunds will be issued for no-shows.

Vibe on Peaks is dedicated to ensuring the health and safety of our customers.

1. Health Requirements

Customers are responsible for meeting any health requirements, such as vaccinations, required by their travel destination.

2. Safety Precautions

We partner with reputable providers and adhere to local safety regulations to ensure a safe travel experience.

3. Emergency Contact Information

We provide emergency contact information in your booking confirmation. Please keep this information with you during your trip.

Vibe on Peaks uses cookies to enhance your experience on our Site. This Cookie Policy explains how we use cookies and how you can manage them.

1. What Are Cookies?

Cookies are small text files placed on your device by our Site. They help us improve your experience by remembering your preferences and gathering analytics.

2. Types of Cookies We Use

Essential Cookies: Necessary for the operation of our Site.
Analytics Cookies: Used to gather data on Site usage to help us improve our services.
Marketing Cookies: Used to deliver relevant advertisements to you.

3. Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our Site.

4. Consent

By using our Site, you consent to the use of cookies as described in this policy.

At Vibe on Peaks, we are committed to promoting sustainable and ethical travel practices.

1. Sustainable Travel

We offer eco-friendly travel options and encourage our customers to minimize their environmental impact by choosing sustainable transportation, accommodations, and activities.

2. Support for Local Communities

We prioritize working with local businesses and communities to ensure that our travel activities benefit the regions we visit.

3. Ethical Practices

We adhere to ethical practices in tourism, including respecting local cultures, avoiding exploitation, and supporting conservation efforts.

Vibe on Peaks is committed to providing excellent customer support.

1. Contact Information

You can reach our customer support team via:

Email: vibeonpeaksonline@gmail.com
Phone: +91-7807257966

2. Response Times

We aim to respond to all inquiries within 24 hours during business days.

3. Complaint Resolution

If you have a complaint, please contact us using the above information. We will work with you to resolve the issue promptly. If the issue cannot be resolved, we will provide you with options for further action.

Vibe on Peaks strives to provide accurate and up-to-date information on our Site. However, we make no warranties or representations regarding the accuracy, reliability, or completeness of the information.

1. Use of Information

The content on our Site is for informational purposes only and should not be relied upon without verification.

2. Third-Party Links

Our Site may contain links to third-party websites. Vibe on Peaks is not responsible for the content or practices of these websites.

3. Travel Risks

Travel involves inherent risks. Vibe on Peaks is not liable for any personal injury, loss, or damage incurred during your travels.

Vibe on Peaks provides a secure and convenient payment process for all bookings.

1. Accepted Payment Methods

We accept the following payment methods:

Credit/Debit Cards: Visa, MasterCard, American Express.
PayPal: Secure online payments through PayPal.

2. Payment Deadlines

A deposit is required at the time of booking.

3. Failed Payments

If a payment fails, we will notify you and provide instructions to complete the payment. If the payment is not completed within [2 days], your booking may be canceled.

4. Currency

All prices are listed in INR. Customers are responsible for any currency conversion fees charged by their bank or payment provider.

5. Security Measures

We use SSL encryption and secure payment gateways to protect your payment information.

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